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WooCommerce Support Engineer

Posted on Apr 19 by SomewhereWarm
http://somewherewarm.gr

We are looking for a WooCommerce Support Engineer to become the driving force behind happiness at SomewhereWarm and beyond. As the first Support Engineer to join SomewhereWarm, you will be:

  • providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,
  • sharing knowledge and collaborating with our partners using your excellent written communication skills,
  • investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,
  • reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,
  • contributing to product development by helping prioritize new features and writing code,
  • suggesting and implementing new testing methodologies and tools,
  • following a schedule that suits you and working from wherever you like.

Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.

You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.

In addition to your part-time duties, you will be encouraged to invest time in developing your own personal skills, pick up development projects from our queue, contribute to WooCommerce, or work on your own projects. Eventually, you will be free to decide if you would like this to become your full-time role.

You

  • are patient and aware of your strengths and weaknesses,
  • are keen to observe and listen, but also eager to share experiences and expertise,
  • love autonomy and are comfortable with self-directed work,
  • value self-improvement above self-promotion,
  • strive to acquire new skills and knowledge and always finish what you start,
  • possess excellent written communication skills and a natural talent for bending language to your will,
  • have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.

On a technical level, you:

  • have professional experience with HTML, CSS, PHP, MySQL and WordPress APIs,
  • have basic working knowledge of JavaScript and jQuery and a strong desire to learn more,
  • have written WordPress or WooCommerce themes/plugins,
  • are comfortable with git and GitHub,
  • have proven experience in technical support.

Ideally, you:

  • have a university degree in computer science or engineering, or at least 2+ years professional experience,
  • have supported a WordPress plugin or theme in a previous role,
  • have previously worked in a global, distributed environment,
  • have working knowledge of Backbone.js, React.js or Vue.js,
  • use VVV or Docker,
  • have contributed to WordPress or WooCommerce.

SomewhereWarm

SomewhereWarm is a tiny company that loves the warm, bright, windy side of e-commerce: The one that empowers any idea to come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!

We are dedicated to contributing to the WooCommerce ecosystem and take pride in having built some of the most sought-after extensions in the official WooCommerce marketplace. Our software currently powers thousands of websites. So far we've built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe all the Things, a forward-looking mini-extension for WooCommerce Subscriptions.

SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.

Our HQ is located in Athens, Greece. If (by some weird coincidence or questionable decision-making) you live in the area, we have plenty of coffee, a whiteboard and a spare desk waiting for you.

The Process

  1. Send an email to me@somewherewarm.gr, and tell us what makes you a good fit for this position. You don't need to attach a CV/Resume as long as you can find an equally (or more) efficient and involving way to present yourself (in human-readable format). Some things we'd love to know about you:
    • Why do you want to work with us?
    • Have you done any technical support before? What did you like and what did you dislike about it?
    • What is your most and least favorite thing about WordPress? About WooCommerce?
    • A store owner reports an issue. What are the first troubleshooting steps you take?
    • Have you built something that you are proud of and that you'd like to share?
    • Where did you hear about this job?
  2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.
  3. As a follow-up, we will invite you to a short video interview.
  4. You will be selected to take part in a brief trial based on your overall presence and application.
  5. We will make a final decision and discuss the results with you!

Important: No recruiters or agencies, please!

How to apply?

Please send your application to me@somewherewarm.gr