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Customer Operations

The Role

  • We’re looking for someone to support the squads responsible for deploying multiple Point Of Sale (POS) integration projects globally (UK, EU, US, AUS).
  • You’ll optimise tools & processes to ensure we’re able to run faster to achieve our deployment goals.
  • You’ll have a clear view of what needs to be completed across all projects before go-live and understand how your individual contribution adds value to what the squad delivers.
  • As a critical member of a cross-functional squad, you’ll be results-driven and use your initiative to suggest new ways of working.

 

What you’ll do:

  • Build menu information from various source formats (e.g. excel/PDF/JSON files etc.) and map that between different systems
  • On-board new merchants: account set-up, location configuration etc.
  • Create testing scripts and end to end test the menu, price bands, orders etc.
  • Proactively resolve discrepancies in information / obtaining further information
  • Participate actively in your squads weekly project meetings to understand the “why” of the work you’re undertaking
  • Update existing menu data upon request

 

Requirements

We’re confident you’ll love working here if:

  • You want to get into the trenches with a collaborative team.
  • You want to help deliver innovative software products.
  • You class yourself as a continuous improver, and constantly push yourself outside of your comfort zone.
  • You like to openly communicate, be willing to listen to peers and give and receive continuous feedback.

 

Benefits

  • Remote Working
  • £22,000 - £26,000
  • Bonus Pool
  • A great working environment, regular office events and a culture of creating unique experiences for our employees
  • Macbook pro - top spec.
  • The training you need to help you level-up (up to £1,000/y)
  • The opportunity to work in a fast-growing company with global expansion plans and operations spanning USA, UK, and Australia.
  • Pension - 3% matched to 5%
  • 25 days holiday

Cycle to work scheme – www.cyclescheme.co.uk