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Customer Success Specialist

Description

Hunter is a company founded 5 years ago in France by Antoine and François. Our goal is to make it easier for businesses to connect with each other. We make it happen by continually analyzing public data on the web and making it easy and practical to search.
We built Hunter to match our needs and aspirations (hopefully, you'll share them too!). We’re fully self-funded and profitable, with the goal of building a healthy long-term business. We have the liberty to exclusively focus on providing the most value possible to our users.
Maintaining a tight-knit group is essential to us as it creates stronger bonds, increases productivity, and eases communication. We're currently a team of 8 and love it this way. We're in 7 countries (🇫🇷,🇩🇪,🇮🇹,🇹🇭,🇨🇦,🇵🇹,🇺🇦) meaning working remotely is in our DNA. Twice a year, you'll get to meet everyone in person during our company retreats (always in a different place in Europe!).

The Role

You'll be joining Giovanni and Juliette in the Customer Success team. This position is essential for Hunter: Even though we keep our product simple, users sometimes need help to get started or better understand how Hunter can help them. The interactions they'll have with you will prove essential to increase retention, convert new people, and maintain a happy user-base.
Most of the communications with users will happen in writing on Intercom. That's where you'll be resolving tickets daily. Sometimes, you might also jump on a few calls to help with a sale or do customer research.
We also know that we must continually improve the way we handle Customer Support: This means we have projects that aim to structurally change and improve how we serve our users. Once in the team, based on your skills and interests, you'll take part in those projects.
Your role also has another critical function: you're the linchpin between users and the rest of the team. Weekly, you'll be sharing feedback, feature requests, and bugs to be fixed. Those interactions with the product team heavily influence the roadmap. You'll be helping us move the service in the right direction.

Requirements

  • You live in Europe
  • You’ve worked at least two years in Customer Support for a SaaS
  • You have great communication skills and perfect command of English
  • You should be used to working remotely

Bonus points:

  • You have sales skills to be able to convert leads 
  • You've already worked with APIs or have some development knowledge


Benefits

  • 100% remote work
  • 2 company retreats per year to great destinations
  • 5 weeks of paid vacation
  • $5,000 yearly bonus dedicated to traveling
  • A great team 🤗 in a sustainable company


If you’re curious to learn more about the hiring process, we wrote a blog post about it. Our About page also contains some useful information.